FAQs

Payments, Cancellations and Refunds

Got questions? We’ve got answers.

Please contact us if you can’t find the information you’re looking for.

Individuals Policy

Booking Tours

Are the tours private tours or I will be joining others?

All of our tours are private tours.

None of the published tours meet my needs. What are my options?

 If you don’t see exactly what you are looking for, all you need is to ask us.

Do you offer multi-days tours?

Yes, we can offer multi-days tours. Contact us and let us know what sites you are interested in and on which dates.

What about travel insurance?

All travelers should have their own travel insurance.

Payments for Individuals

How much deposit is required to book a tour?

Each tour has a different price depending on the itinerary. However, to book the tour, a deposit amount is required to complete the booking and reserve your date. Please check each tour to know the required deposit amount.

Why a deposit is required to book a tour?

All of our tours are private tours. That means it’s only you on the tour and you will not be joining others. The moment you book a tour, we reserve the date for you and we commit to deliver the service. We want to make sure that you are also committed to show on the date of the tour that you booked.

When will I pay the outstanding amount and how?

Once you have booked your tour and paid the deposit. You are expected to pay the outstanding balance in cash to your guide on the day of the tour.

What currencies do you accept?

The required deposit is in USD. However, the rest of the amount, you can pay it in USD. You can also pay in local currency “Shekel” or in “Euro”. We will following the conversion rate on the day of the tour.

Can I pay the outstanding amount using PayPal or Visa Card?

Only the deposit is accepted through PayPal but the rest of the amount must be paid in cash on the day of the tour.

If you choose to pay the outstanding amount using PayPal, you are expected to cover the PayPal fee which is 10% of the outstanding amount.

Cancellation & Refund for Individuals

What is your cancellation policy?

Individuals up to 6 people

  • If you cancel your one day tour 10 days or less prior to the date of the tour, the deposit amount is non-refundable.
  • If you cancel your one day tour 11 days or more prior to the date of the tour, a full refund of the deposit will apply.
  • If you cancel your multi-day tour 14 days or less prior to the date of the tour, the deposit amount will be non-refundable. However, if you cancel before 15 days or more, a full refund of the deposit will apply.
  • If you cancel a requested customized tour that requires arranging/booking any non-recoverable out-of-pocket costs incurred on your behalf such as booking a separate driver, car rentals, admissions, hotel reservations, tickets, etc. in 10 days or less prior to the date of the tour, the amount for any non-recoverable out-of-pocket costs will be non-refundable in addition to the deposit amount.

    What if Michael Tours canceled my tour?

    If we cancel your tour for any reason, we will issue a full refund back to you.

    Groups Policy

    Payments for Groups

    How much deposit is required when a group is booked?

    A deposit of %50 is required to guarantee your pilgrimage and reserve the dates at the time of the booking. 

    When do you ask for the outstanding amount to be paid?

    You will be asked to pay the outstanding balance (full payment) 45 days prior to the group arrival date.

    What currencies do you accept?

    All payments to be in USD.

    Can I pay using PayPal or Visa Cards?

    For groups only Wire transfer is accepted.

    Cancellation & Refund for Groups

    What is your cancellation policy for Groups?

    • If you cancel your group 90 days or more prior to the date of the tour, %50 of the deposit amount is non-refundable.
    • If you cancel your group 89 to 46 days prior to the date of the tour, the full deposit amount is non-refundable.
    • If you cancel your group 45 days or less prior to the date of the tour, full cancellation of the tour cost will apply.

    What if Michael Tours canceled my tour?

    If we cancel your tour for any reason, we will issue a full refund back to you.

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